From the Podium – My Perspective on AIIM and ARMA Canada Conferences


On June 10th I presented, for the third time, at the ARMA Canada regional conference. Earlier this year, in April, I presented for the first time at AIIM’s annual conference. The experiences were both positive, but very different…. Read More

Customer Experience – Gotta Do Better


Originally posted on AIIM … Many, many years ago I lived not far from the hardware store that used to be here. (My favourite barber was in the same complex. They let you smoke, served espresso, and had… Read More